Retail Systems Lab

Improve the drivers. Optimize the system.

Every initiative commits to improving specific performance drivers. But those drivers are interconnected, and improving one can unintentionally hurt another.

Faster inventory turns can reduce availability. Deeper promotions can boost sales while eroding margin.

Systems thinking helps us see these connections, anticipate unintended consequences, and make better decisions for the business as a whole.

01Discover how systems workExplore familiar examples that reveal how feedback loops and interconnected factors shape outcomes.
02See the connections in retailWatch how a promotion affects inventory, product availability, and profitability.
03Experiment with the systemTest different scenarios and discover how improvements to individual drivers affect overall business performance.

Illustrative figures based on a fictional outdoor specialty retailer. Use arrow keys to navigate the tour.